Terms & Conditions



By listing properties on www.1bb.com, you agree to be bound to the terms and conditions set out below.

We do not act as your agent in relation to properties, products or services that you advertise on 1BB.com and are not involved in the actual transaction between you and any third party. You enter into any transaction with a third party entirely at your own risk.

Depending on your circumstances, your property will be listed on 1BB.com and bookings will be paid for according to your arrangements with the guests.

All following terms and conditions apply to all owners, managers and other suppliers who list accommodation on the Site.


by listing your accommodation on 1BB.com you agree that:
  1. A single accommodation facility may only be listed once on the Site;
  2. You have the authority to advertise the accommodation that you list and will supply 1BB with the required verification documentation if requested;
  3. You will comply with all applicable laws and codes in relation to this agreement and the accommodation that you list;
  4. You will remove accommodation listings from the Site or amend them if reasonably requested to do so by 1BB;
  5. All information you make available in relation to your accommodation will at all times be up-to-date and accurate, appropriate to your property listing and not misleading or deceptive in any way;
  6. You will not include in your listings links to any other websites unless agreed with 1BB in advance.


Your use of the Site

By listing your accommodation on 1BB.com you are entitled to the same benefits as other site members regarding earning points that may be used for discounts at 1BB Club Leader properties. For further information please refer to our FAQs or Terms & Conditions for Guests.

You may remove your property listing from the Site at any time.

You must notify any changes in your business name, email address, contact person or office address in writing promptly and within 5 business days of the change.

We reserve the right to change our Site, products or services (including format, design, scope, etc) at any time. We will use our reasonable endeavours to give you advance notice of any material changes that we make to our Site, products or services.

We reserve the right (but have no obligation) to review, modify, reformat, reject or remove (or direct you to modify or remove) any material that you make available or attempt to make available via the Site that, in our opinion, breaches this agreement, has the potential to harm, endanger or violate the rights of any person or may otherwise be damaging to 1BB's reputation.


Your obligations to guests

You agree that:

  1. You will clearly communicate to guests at the time of making an enquiry and/or booking any additional terms and conditions beyond those in the 1BB Terms & Conditions;
  2. You will review and resolve disputes generated from guests that have stayed at your property in a timely manner and take the necessary action to ensure such complaints do not re-occur;
  3. Your contact details will at all times be up-to-date and a phone number provided to all guests at time of enquiry/booking so they can contact you if necessary
  4. You will respond to guest enquiries in a timely manner, ensuring contact is made with all guests 


Booking Fees

You agree to pay 1BB the nightly booking fee specified on www.1BB.com, or otherwise agreed in writing, for each confirmed booking. In this clause, a booking is "confirmed" if:

  1. The booking resulted from a booking enquiry through 1BB.com and
  2. The guest(s) actually stayed at your property (regardless of whether you received payment or not).
  3. The booking fee is 8% for a regular listing and 5% for a 1BB Club leader listing (no fee is charged for 1BB Club Leader bookings when points are redeemed).

    The booking fee will appear on your invoice and is payable in the currency stated on your listing. This may however be converted to the equivalent in US dollars at the time of payment.

At the end of each calendar month, and otherwise at our request, you agree to confirm all bookings details for that calendar month for properties listed by you on 1BB.com and be invoiced for same.

We reserve the right to audit the enquiries made through www.1BB.com and, on reasonable notice to you, to audit your accounts and records relating to your bookings in order to verify the information provided.

If you fail to provide with confirmation of booking details within 30 days of request, we may remove your listings from the Site and/or terminate this agreement.


Payment terms and invoices

Booking fees are payable within 30 days of the date of our invoice.

Once an invoice for booking fees has been paid, no refund will be supplied for any errors made by you. However, a credit may be issued upon application in this instance.

You are responsible for all taxes, duties or government charges payable in connection with this agreement whether applying at the date of this agreement or in the future.


Obligations of 1BB Club Leaders

If you chose to accept 1BB Points, you will honor all valid discounts when requested by guests booking through www.1BB.com.

Guests may claim a 10% discount off a night’s stay at your accommodation for every 1000 points they have. They can redeem up to 40,000 1BB Points on any one booking at any time (100% discountfor a four night booking). You will be responsible for providing this discount to the guest at time of payment. 1BB will credit the FULL AMOUNT of the discount to your 1BB account. This may be used as credit on commission payments, or paid to your credit card or Paypal account on request.

To be eligible as a 1BB Club Leader, your accommodation must offer at least two double rooms with private bathrooms and you must serve breakfast. You must also maintain an average guest rating of over 3.5 on either 1BB.com or TripAdvisor and have an average response time of under 24 hours. 


Benefits to 1BB Club Leaders

As a 1BB Club Leader, you will be featured more prominently on 1BB.com through your listing being identified as such, with priority placement in search results and featured placement on Area & Region pages.

1BB Club Leaders will receive preferential treatment in all advertising and Social Media campaigns undertaken by 1BB.com.

You will not have to pay a commission on any booking that claims a 1BB Points discount.

For all other bookings through 1BB.com you will pay a reduced booking fee, as specified on our site or in correspondence from us.


Termination of Listing

We may terminate this agreement, and remove your accommodation listings from www.1BB.com, immediately:


  1. If we reasonably believe the safety, security and experience of 1BB customers and/or 1BB’s reputation is at risk as a result of any act or omission by you;
  2. If you do not pay any amount owing to 1BB by the due date and it remains overdue for 30 days or more;
  3. If you breach this agreement in any other way and you do not rectify that breach within 7 days after receiving notice from 1BB requiring the breach to be rectified; or
  4. If an insolvency or bankruptcy event occurs in relation to you; and
  5. Otherwise, at any time and for any reason by giving you 7 days’ notice in writing.


Exclusion of liability and indemnity

1BB accepts no liability whatsoever relating to the content of your advertisement(s) on 1BB.com, your accommodation) or your dealings with any guests or prospective guests. Without limiting the forgoing, 1BB will not be liable for any loss or damage caused by or attributed to any guest(s) that visits or stays at your accommodation in response to an advertisement posted on the Site.

You indemnify 1BB against any loss, damage, cost or expense that 1BB may suffer or incur as a result of any claim against 1BB by any guest or prospective guest or other third party relating to the content of your advertisement(s) on the Site, your accommodation or your dealings with any guests or prospective guests.

You acknowledge that 1BB (acting reasonably) may (in its discretion) choose to provide a guest or prospective guest of your accommodation with a refund or other remedy in order to settle any claim made against 1BB in connection with your advertisement(s) on the Site or your accommodation, including in relation to the condition or availability of the accommodation any negligent act or omission by you or your representatives or any of your representatives or any breach of the terms of this agreement by you, in which case you will be responsible for covering the cost of such remedial action.

To the extent permitted by law, we exclude all conditions and warranties relating to www.1BB.com. In particular, we do not make any representations or warranties that www.1BB.com will be uninterrupted or error free. Nor do we make any representation or warranty about the success of the 1BB or likely success of advertising your accommodation on the Site, other than those given to accommodation providers who redeem 1BB Points.

In no circumstances will we be liable to you for any indirect, incidental, special and/or consequential losses or damages (including loss of profits, goodwill, data or opportunity). In all cases, our liability to you will be limited to the amount(s) paid by you in respect of those products or services.


1BB reserves the right to amend this agreement (including any fees) from time to time. If a change is material or may have an adverse impact on you, 1BB will provide you with no less than 14 days prior notification of the change. If you object to any such change, your only remedy is discontinue your use of the Site before the change comes into effect. If you continue to use the Site after that time, you will be deemed to have accepted the change.


Legal Business Name & Trading Name

1BB is a wholly New Zealand owned subsidiary of:



427 Marine Drive

Mahina Bay

Lower Hutt 5013

New Zealand


The name that will appear on all billing information will be 1BB.com. 




Your use of 1bb.com (‘the Site’) constitutes your agreement to all such terms, conditions, notices and disclaimers.


Accommodation providers’ goods and services

We are not an agent for accommodation owners or managers that advertise on 1bb.com, nor are we an agent for any third party suppliers of other goods or services that may be advertised on 1bb.com. We are not involved in the actual transaction between you and the accommodation provider. You enter into any transaction with an accommodation provider entirely at your own risk.

Information provided on the Site about goods and services offered by an accommodation provider is provided by that accommodation provider. We do not verify or endorse information submitted by accommodation providers for posting on the Site and you should be aware that such information may be inaccurate, incomplete or out-of-date. Facilities, activities or other services that form part of your booking may be subject to change.

We do not make any representation as to the safety, quality, condition or description of any accommodation that is advertised on the Site. Any issues regarding safety, quality, condition or description should be dealt with directly with the accommodation provider with whom you have made the booking. 1bb.com is unable to provide refunds in these instances.

Accommodation providers may impose their own terms and conditions in relation to their goods and services. You acquire goods and services from accommodation providers subject to those terms and conditions, so you should check that you agree to the terms and conditions before you confirm your booking.

All bookings are subject to accommodation provider availability.

You agree that you will only use the reservation/enquiry forms on the Site for genuine booking enquiries or reservations.



You may be required to provide a credit card at check-in/arrival to cover incidental charges and you may also be required to provide photo ID. Accommodation providers may refuse accommodation where they are not reasonably satisfied as to the credentials of any guest at the time of check-in/arrival.


Changes, cancellations and refunds

Terms and conditions for booking changes, cancellations and refunds are specific to each accommodation provider. These terms will be provided to you by the accommodation provider.

To make changes to your booking or make a cancellation please contact the accommodation provider through your accounts messaging function. 1bb.com is unable to request any booking changes or cancellations on your behalf.

If the accommodation provider is unable to fulfil a confirmed accommodation booking (in full or part), 1BB will use their best endeavours to find you alternative accommodation of a similar standard.


Account Registration

In order to access certain features of 1BB.com, and to book an Accommodation or create a Listing, you must register to create an account and become a Member. You may register to join the Services directly via the Site or you can register to join by logging into your account with certain third party social networking sites (“SNS”); by either providing your Third Party Account login information to 1BB.com through the Site, or allowing 1BB.com to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. We will create your 1BB.com Account and your 1BB.com Account profile page for your use of the Site based upon the personal information you provide to us or that we obtain via an SNS. You may not have more than one active 1BB.com Account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.


Program Availability

1BB reserves the right to restrict, suspend, discontinue or cancel this Program upon 90 days' written notice to all active members. In that event, your right to receive 1BB Club points may end 90 days after we notify you and your right to redeem 1BB Club points may end 180 days after we notify you, no matter what the level of your participation in the Program. 1BB Club points for all members not presented for redemption on or before such redemption end date cannot be redeemed.  An active member is defined as any member having point activity (accrual or redemption) within the last 12 months.


Membership Cancellation

1BB reserves the right to cancel any 1BB Club membership and revoke any and all unredeemed 1BB Club points collected by any member for reasons that include, but are not limited to: 1) violation of these Terms and Conditions; 2) misrepresentation of any information or any misuse of this Program; 3) violation of any law or regulation in connection with the use of membership privileges; 4) commission of fraud or abuse involving any portion of this Program; or 5) action, in any other way, to the detriment of the Program or any of the accommodation listed there on; all as may be determined by 1BB in its sole discretion.


Points for Stays

You may earn 1BB Points beginning with the date of your enrollment in the Program. For every night's stay at any accommodation booked through 1BB, you will receive 500 points, regardless of length of stay or frequency of check in/out.


Points for other activities

You may also earn points by performing other activities on the site. Examples of these may include but not be limited to; writing reviews on accommodation booked through 1BB and inviting friends to become members. The amount of points you will earn for these activities will be stated at the time of undertaking.


Redeeming Points

Every 1000 1BB Points gives you a 10% discount off a night’s stay at any accommodation displaying the 1BB Club badge on their listing. You can redeem up to 40,000 1BB Points on any one booking at any time (100% discountfor a four night booking).


Monetary Value of Points

1BB Club points are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the terms and conditions of this Program. Points have no fixed or ascertainable cash value. Members have no ownership interest in accrued points and accrued points do not constitute property of the members. Use of the word earn in relation to 1BB Club points shall mean collect and shall not infer that the points have any value until they are presented for redemption. Points may not be purchased or sold and are not transferable except as otherwise stated herein.


Points Adjustments

The points listed in your 1BB Club account are subject to change to reflect actual stay information, any adjustments and Program changes. If you believe your account activity statement is inaccurate, contact 1BB. Point adjustments will not be made more than 60 days after the statement date.



Please note that, as stated above, the site, application and services are intended to be used to facilitate the booking of accommodations. 1BB.com cannot and does not control the content contained in any listings and the condition, legality or suitability of any accommodations. 1BB.com is not responsible for and disclaims any and all liability related to any and all listings and accommodations. Accordingly, any bookings will be made at the guest’s own risk.



The license to use the Site granted to users in these Terms does not include any right of collection, aggregation, copying, scraping, duplication, display or derivative use of the Site nor any right of use of data mining, robots, spiders or similar data gathering and extraction tools without our prior written permission; provided, however, that a limited exception from the foregoing exclusion is provided to general purpose internet search engines and non-commercial public archives that use tools to gather information for the sole purpose of displaying hyperlinks to the Site, provided they each do so from a stable IP address or range of IP addresses using an easily identifiable agent and comply with our robots.txt file. “General purpose internet search engines” do not include a website or search engine or other service that provides classified listings or bed and breakfast advertisements, or any subset of the same or which is in the business of providing vacation bed and breakfast services or other services that compete with us.

Unauthorized uses of the Site also include, without limitation, those listed below.  You agree not to do any of the following, unless otherwise previously authorized by us in writing:

Any commercial use other than by members with a fully paid up subscription in good standing (a “valid subscription”) of the Site or any content on the Site;

Any use of the Site or the tools and services on the Site for the purpose of booking or soliciting a traveler to reserve a room at a property other than a property listed under a valid subscription;

Copy, reproduce, upload, post, display, republish, distribute, or transmit any part of the content in any form whatsoever;

Reproduce any portion of the Site on your website or otherwise, using any device including, but not limited to, use of a frame or border environment around the Site, or other framing technique to enclose any portion or aspect of the Site, or mirror or replicate any portion of the Site;

Modify, translate into any language or computer language, or create derivative works from, any content or any part of the Site;

Reverse engineer any part of the Site;

Sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties;

Use any robot, spider, scraper, other automatic device, or manual process to monitor, copy, or keep a database copy of the content or any portion of the Site;

Use the Site and its inquiry functionality other than to advertise and/or research bed and breakfasts and to make legitimate inquiries to our members or purchase other products or services that may be offered or any other use expressly authorized on the Site;

Use the Site or post or transmit information that is in any way false, fraudulent, or misleading, including making any reservation or inquiry under false pretenses, or taking any action that may be considered phishing or that would give rise to criminal or civil liability;

Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, indecent, inflammatory, sexually explicit, pornographic or profane material;

Violate, plagiarize or infringe the rights of us or third parties including, without limitation, copyright, trademark, patent, trade secrets, rights of publicity or privacy or any other intellectual or proprietary rights; or

Use or access the Site in any way that, in our sole discretion, adversely affects or could adversely affect the performance or function of the Site or any other system used by us or the Site.